Our Service
Our relocation package includes:
，Hotel reservation and airport pick-up.
，Shanghai Property Guidebook.
，Guidance and recommendations about Shanghai housing options for expatriates arriving the city for the first time.
， Assistance with short-term accommodation as well as a suitable property for a long-term lease or purchase.
， Updated information about current residential markets.
， Consultation about housing budget benchmarking.
， Neighborhood tours including the large expatriate communities and schools.
， Schools and kindergarten information with consultation and advice.
， . Latest news and professional analysis of the real-estate market.
， Consultation about latest government real estate policy.
， Introduction to adult educational facilities for Chinese language and culture.
， Introduction to social activities including clubs, social organizations, volunteer opportunities, sports teams and religious groups.
， Introduction to some important places to expatriates！banks, post offices, airlines, embassies, pharmacies.
， Suggests about where to eat with an introduction to various Chinese and foreign dining options in the city.
， Introduction to family healthcare, including medical/dental clinics and hospitals.
， Guidance about where to shop！shopping centers, supermarkets, delicatessens, bookstores, etc.
， Recommendations for furniture and appliance stores.
， Introduction to public transport system！taxis, subways and buses.
， Explanation of currency issues！exchange rates, familiarization with notes and coins, place for exchanging money, bank deposit regulations.
， Information about visa and residence permits, and health certificates.
， Orientation to options for maid service and assistance in arranging for service.
， Information about holiday resorts.
PRE-MOVE ORIENTATION
， Pre-move questionnaires (Orientation & Home Search) completed by a client allow us to develop an individualized assessment of each client¨s relocation needs before arrival.
， Orientation materials and targeted property information are sent to our clients before arrival.
， Our web site is updated to provide clients with general Shanghai and China information before arrival.
FREE HOME SEARCH
， Pre-move questionnaire provided for a client to identify their specific housing needs.
， Deliver a substantive and detailed report with recommendations that respond specifically to the client¨s particular housing needs.
， Prepare a list of qualified properties with a visiting schedule according to client's requirements.
， Accompany client for property viewing and introduction.
， Assist client to prepare a shortlist of property options.
， Negotiation of the best terms of lease or sale.
， Arrange for legal consultation.
， Provide reports to expatriate¨s HR department on the progress made in a home search.
MOVE-IN SERVICE
， For long distance relocations, introduction to a professional local relocation company.
， Introduction to international relocation companies offering special discounts to our clients.
， Assistance to arrange property and furniture packing/delivery according to contract.
， Final property status check with all necessary follow-up service before move-in date.
， Accompany the client for move-in formalities with property management officer.
， Check furniture and appliances. Sign the furniture and appliance list.
， Inventory any defects (scratches and cracks on furniture, appliances and walls).
， Check water, electricity, gas meters and sign the meter records.
， Hand over the keys to the client. Remind the client to sign the Key Handling List.
， Hand over remote controls, appliance manuals and arrange for car parking.
SHORT TERM LEASING
， Introduction to short-term leasing options.
， Analysis to find the best match with the client¨s requirements.
， Ensure that short-term accommodation is within budget and meets all the client¨s requirements.
， Negotiate the best possible terms.
， Guarantee a lower rental for hotel residence.
AFTER SALES SERVICES
， Follow-up call confirming the client¨s satisfaction within 7 days after move-in.
， Promptly respond to any special requirements of our clients with efficient quality service.
， Mediation between client and landlord.
， Services related to lease renewal.
， Breaking a lease negotiation and administration.
， Ensure the refund of security deposits.
， Maintain a computerized Corporate Contract Management Chart (including tenant and landlord information, rent, payment date, lease term, deposit status, renewal status).
， Update monthly ＾Client¨s Track List￣ tracking when new clients arrive in Shanghai.
， Solicit feed back from clients in order to make improvements in our services. |
